When you work with vixalorent for financial planning services, we collect information that helps us provide personalised advice and maintain compliance with Australian financial services regulations.

Every piece of information we collect serves a specific purpose in delivering comprehensive financial planning services. We never use your data for purposes beyond what you've authorised.

We maintain strict controls over who can access your financial information. Sharing only occurs when necessary for service delivery or required by Australian law.

Authorised Third Parties: Financial product providers (with your explicit consent), qualified accountants working on your behalf, legal professionals handling estate planning, and technology providers maintaining our secure systems under strict confidentiality agreements.

Regulatory Disclosures: We may disclose information to ASIC, AUSTRAC, or other regulatory bodies when required by law. Court orders and legally binding government requests also compel disclosure under specific circumstances.

Protecting your financial information requires multiple layers of security. We've implemented comprehensive safeguards that exceed industry standards for Australian financial services.

Our security protocols receive annual review and updates to address emerging threats. We maintain professional indemnity insurance covering data breach scenarios and work with certified security partners for ongoing monitoring.

The Australian Privacy Act 1988 grants you specific rights regarding your personal information. We've designed straightforward procedures to help you exercise these rights effectively.

Access Rights: Request copies of all personal information we hold about you. We'll provide comprehensive records within 30 days, including data sources and sharing history.

Correction Rights: Request corrections to inaccurate or incomplete information. We'll update records promptly and notify any third parties who received the incorrect information.

Deletion Rights: Request deletion of personal information where legally permissible. Note that some financial records must be retained for seven years under Australian regulations.

We retain your personal information only as long as necessary for service delivery and regulatory compliance. Different types of information have specific retention periods based on Australian financial services laws.

Active Client Records: Maintained throughout our professional relationship plus seven years as required by ASIC regulations. This includes all advice documents, correspondence, and supporting financial data.

Marketing Information: Deleted within two years of your last engagement with our services, unless you've specifically requested ongoing communications about financial planning topics.

Secure Disposal: All personal information undergoes secure destruction using certified data destruction services. Digital records receive cryptographic wiping, while physical documents are professionally shredded with certificates of destruction.

vixalorent primarily processes and stores your information within Australia. However, some technology providers we use may process data internationally under strict privacy protections.

Cloud Storage: Our document management system uses Australian-based AWS servers with data residency guarantees. Backup systems remain within Australian borders to comply with privacy regulations.

Software Providers: Financial planning software and communication tools may involve international processing. All providers must demonstrate equivalent privacy protections and sign comprehensive data processing agreements.

Our website uses minimal tracking technologies to improve user experience and understand how potential clients find our services. You maintain full control over these preferences.

We don't use advertising cookies or share website behaviour data with marketing networks. All analytics data is anonymised and used solely for improving our service delivery and website functionality.